What is ‘Design Office Solutions’?
Design Office Solutions is an ‘online’ virtual shop created by Core Office Systems. This website has been created so that our customers have an easy accessible portal, to contemporary designed office furniture products and accessories. A place where they can purchase products quickly and simply using our online service. Our main Core Office Systems website, can be accessed via the link below and explains in more detail the services and products our company can offer your business. www.coreofficesystems.com
How do I place an order?
To place an order with Core Office Systems, you can do one of two things. Simply telephone your order through , or email us at firstname.lastname@example.org. We require payment with your order. If you are a business, we are happy to offer you an account (Subject to satisfactory credit references). Once an order has been placed with Core Office Systems we will provide you with an acknowledgement of order. You will be required to check this acknowledgement and sign it, so there are no misunderstandings between both parties on your requirements.
How do I pay?
We accept payment by cheque, debit or credit card or bank transfer. All cheque's to be made payable to Core Office Systems. Orders paid by cheque or transfer, will be processed when your cheque has been cleared by our bank. Once we have received payment from you, we will issue you with a VAT receipt.
Do we deliver?
Yes, we deliver all goods purchased from Core Office Systems. If the delivery address is within our ‘local area’, we will deliver FREE OF CHARGE. If your delivery address is outside of our ‘local area’, we may have to apply a small delivery charge. Please contact us prior to placing an order, to find out our delivery charge rates and if they are applicable to your order. Our ‘local area’ covers all deliveries made in a 50 mile radius of Liskeard, Cornwall. Deliveries are made between the hours of 9AM - 5PM, Monday to Friday. If you have any special delivery requirements (I.e. Specific time/day), please contact us for a quotation. If you do not let us know any special delivery requirements before placing an order, we will presume you can accept delivery within our normal working hours stated above.
Do we install?
Yes we can install your order if required. This is a chargeable service (unless otherwise agreed by ourselves). Please contact us for a quotation.
How long will my order take?
We quote all delivery lead times on date of order. Most deliveries are completed within a 2 - 4 week period from date of order. However delivery lead times fluctuate, depending on which manufacturer the product is from, and ultimately what the product(s) on order are. We quote delivery lead times with the best intentions. However in the event of a delivery not arriving on the quoted date, due to manufacturer error etc. We cannot be held responsible. Although we will make every effort to resolve any delays as quickly as possible.
Are my personal details secure?
Yes. At Core Office Systems we take data protection very seriously. All your personal details will be held in confidential secure file storage and will NOT be issued or passed onto any third parties .
Do we offer a design service?
Yes we do. We offer a full design consultation and planning service. Providing detailed drawings and design concepts where required. If you are purchasing furniture from us, then this service is completely FREE OF CHARGE! Although we also offer a chargeable design service for those who already have purchased their furniture and want to redesign their office layouts in a more efficient way . We use industry leading AutoCad software, and have the ability and expertise to produce both 2D and 3D drawings. Our bespoke commissioning service means we also have the ability to design bespoke products around your exact requirements. Contact us for more information and to arrange a free consultation appointment.
What's our damaged goods policy?
If you receive a product that has been damaged during delivery to you, or has a manufacturing defect, please contact us straightaway either by telephone (01579 324174) or by email (email@example.com) within a 3 working day period from date of delivery. Please make sure you sign for the goods as damaged on the delivery note. If it is not signed for as ‘damaged’, it may invalidate your claim. We will then organise a replacement part or a complete replacement (where necessary) free of charge.
What's our returns policy?
Goods can only be returned if we are notified within a 3 working day period from date of delivery. The items to be returned, must be in their original packaging, unassembled, fit for resale and in an unused condition. They will either be collected by ourselves or someone acting on our behalf. We reserve the right to charge for mistaken/unwanted orders. This will be a minimum charge of 30% of the order value. You are responsible for keeping the goods safe until time of collection.
Please note that any bespoke and/or special items ordered with ourselves, cannot be returned and must be paid for in full. This is due to the fact, the manufacturers of these products cannot resell them.
What guarantees do we offer?
All our products are covered by the manufacturers warranties. These vary from 2 years to 15 years. Please ask for details when placing an order of what warranties apply to the products you are ordering.
Any further questions?
If you still have further questions, please do not hesitate to contact us on 01579 324174 or email us at firstname.lastname@example.org.